“When guests are angry, validate their emotions by saying, ‘I can see/hear how angry this makes you.'” Wrong!
Bolting on the latest ‘teamwork’ thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
Here are 10 things I do to create meaningfully differentiated value for you and your business.
Not understanding the difference between strategy and tactics means you’ll probably get both wrong.
Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.