The Problem With Employee Contests
"It’s amazing to me even after 4 decades of service how we desire teamwork and collaboration but every policy and formal behavior is about something other than either of them."
continue readingThe Duality of Hospitality Employees
"If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers."
continue readingPerformance vs Values
You’ve heard it time and time again: “Hire For Values, Train For Skills" here’s why that’s critically important.
continue reading10 Things Really Amazing Restaurant & Hotel Employees Do
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
continue readingThe Employee Engagement Model
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
continue readingThe Difference Between Service & Hospitality
Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.
continue reading
Five Playbooks. Five Fieldbooks. All ten volumes in digital edition. A one-hour call with me. Lifetime access to The Operator’s Platform. $2,348+ in assigned value. $299 before publication. $499 after.
Buy Now
