Six Traits of Really Successful Restaurant & Hotel Marketing Leaders
Successful strategic leaders — the kind who thrive in today’s uncertain environment – do these six things well.
continue reading10 Things Really Amazing Restaurant & Hotel Employees Do
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
continue readingThe Parrot Conundrum
"When guests are angry, validate their emotions by saying, 'I can see/hear how angry this makes you.'" Wrong!
continue readingIt’s Not About Teamwork
Bolting on the latest 'teamwork' thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
continue readingThe Employee Engagement Model
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
continue readingHow Fun Creates Results
This is how I have long explained to people that having fun at work gets you better results.
continue readingThe Insanity of Losses
There's a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
continue readingThe Difference Between Service & Hospitality
Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.
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Five Playbooks. Five Fieldbooks. All ten volumes in digital edition. A one-hour call with me. Lifetime access to The Operator’s Platform. $2,348+ in assigned value. $299 before publication. $499 after.
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