“”Every problem in a restaurant is a leadership problem. Every time. Without exception.” – JS
Most people lead with the numbers. They put the credential at the front — the years, the engagements, the openings — because numbers feel like proof. They are not proof. They are the outcome signal of what happened upstream. The numbers tell you what was produced. They do not tell you what did the producing.
What did the producing was the upstream work.
44 years of being in the building before the numbers could exist. Doing the work that no credential produces — the 11pm decisions, the cast conversations, the financial reads in real time, the Guest interactions that told the truth the P&L would not surface for another 30 days. Learning what the right decision was by making the wrong one enough times to recognize the pattern. Building the read discipline that makes the right decision faster the next time and the time after that.
That upstream work produced the thinking. The thinking produced the decisions. The decisions produced the numbers. The numbers are just the record of what the upstream work was worth.
My Numbers
44
Years of Successful Experience34
New Restaurant Openings15840
Shifts Worked200
Independent Restaurant Operators Coached2477
Unit Managers Hired/Trained/Coached16883
Hourly Employees Hired/Trained/Coached147
Multi-Unit Leaders Hired/Trained/Coached540
Operators Trained/Coached20
% Avg Client Revenue Increase18
% Avg Client Cost Decrease22
% Avg Client Margin Increase12
Clients Who Expanded After My Engagement147
Clients Under $1M Revenue62
Clients $1M-$5M Revenue14
Clients $5M-$25M Revenue6
Clients $25M+ RevenueThe Number That Is Not On This Page
Every number above is a lagging indicator. It tells you what was produced. It does not tell you what is available now — the thinking that was built from every one of those reps, applied to your specific operation, your specific situation, your specific gap between what you are producing and what you are capable of producing.
That number is not on this page because it cannot be measured in advance. It is produced in the engagement. What I can tell you is that every number above was built the same way — one rep at a time, upstream of the outcome, in the building where the work actually happens.
Your building is the next rep.
I Only Work With Ambitious Leaders Who Want To Define Their Future, Not Hide From It.
If you are ready to do the work necessary to achieve this level of success — you are in the right place.
If you know something is wrong and you are ready to find out what it actually is, I can help. If you want someone to validate bad decisions — I am not your man.
I work with operators who are willing to look at their operational universe honestly and do the work that produces a different result. Ambitious leaders who want to define their future, not hide from it.
The Restaurant CEO