The Terms Changed. Did Anyone Ask?
Panera Bread announced this week that the Unlimited Sip Club will no longer be unlimited....
continue readingConsent Erosion
Every relationship in a restaurant operation runs on consent that was given at a specific...
continue readingThe Pattern Is the Same Everywhere
Position I read Gartner CIO reports. Not because restaurants are like enterprise IT. Because reading...
continue readingNo Growth
No Growth Two words. That's the whole diagnosis. Every operator I talk to has a...
continue readingI Get Two Kinds of Calls
The first operator is building. He has something working and he wants to make sure...
continue readingWhy The Complete Series Costs What It Costs
I argued with myself about this for a long time. (Still arguing, really.) Not because...
continue reading“Restaurants Don’t Fail. Operators Do.”
Not a revenue number. A discipline. At every level of the operation — simultaneously. The...
continue readingSmaller Isn’t the Answer Either
When a restaurant isn't producing the margin it should, the building starts to feel like...
continue readingYour Layout Is Costing You Money Every Shift
The numbers never say layout problem. They say high ticket time. Labor over budget. Team...
continue readingLoyalty Is Not a Discount Problem
What You're Actually Measuring When operators talk about loyalty, they almost always mean repeat visits....
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Five Playbooks. Five Fieldbooks. All ten volumes in digital edition. A one-hour call with me. Lifetime access to The Operator’s Platform. $2,348+ in assigned value. $299 before publication. $499 after.
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