Jeffrey Summers

Two Roads. One Choice. Which operator are you?

QFO: What Else Can I Do But Discount?

by Jeffrey Summers|QFO: Questions From Operators, From The Playbook, Perspective, Product, Profit

Q: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive?

The Difference Between Service & Hospitality

by Jeffrey Summers|Perspective, From The Playbook, People, Performance

Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.

The “Killer” Interview Question

by Jeffrey Summers|Perspective, From The Playbook

I've never met an operator who had really great interviewing skills. Here's a good start on how to get better.

Before Your Shift Gets In The Weeds

by Jeffrey Summers|Performance, From The Playbook, Perspective

Fortunately, time doesn't stop.

How To Create Loyal Guests For The Restaurant Across The Street

by Jeffrey Summers|Product, From The Playbook, Perspective

Bad Service Is The Norm

Prev 1 2 … 12 13 14