It’s Not About Teamwork
Bolting on the latest 'teamwork' thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
continue readingHow I Work Differently
Here are 10 things I do to create meaningfully differentiated value for you and your business.
continue readingStrategy & Tactics
Not understanding the difference between strategy and tactics means you'll probably get both wrong.
continue readingDriving (REAL) Guest Loyalty
Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be successful long term.
continue readingThe Employee Engagement Model
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
continue readingHow Fun Creates Results
This is how I have long explained to people that having fun at work gets you better results.
continue readingThe Insanity of Losses
There's a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
continue readingRestaurant Marketing: What Does An Empty Chair Really Cost?
I've always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.
continue readingQFO: Making People Care
Q: "What can you do to make people care about delivering best service?"
continue reading
Five Playbooks. Five Fieldbooks. All ten volumes in digital edition. A one-hour call with me. Lifetime access to The Operator’s Platform. $2,348+ in assigned value. $299 before publication. $499 after.
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