How Fun Creates Results
This is how I have long explained to people that having fun at work gets you better results.
continue readingThe Insanity of Losses
There's a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
continue readingRestaurant Marketing: What Does An Empty Chair Really Cost?
I've always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.
continue readingQFO: Making People Care
Q: "What can you do to make people care about delivering best service?"
continue readingQFO: What Else Can I Do But Discount?
Q: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive?
continue readingThe Difference Between Service & Hospitality
Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.
continue readingThe “Killer” Interview Question
I've never met an operator who had really great interviewing skills. Here's a good start on how to get better.
continue readingHow To Create Loyal Guests For The Restaurant Across The Street
Bad Service Is The Norm
continue reading
Five Playbooks. Five Fieldbooks. All ten volumes in digital edition. A one-hour call with me. Lifetime access to The Operator’s Platform. $2,348+ in assigned value. $299 before publication. $499 after.
Buy Now
